help desk

noun

plural help desks
: a department or person that provides assistance and information usually for electronic or computer problems
Adding a work account is easier than it used to be, but if you're a technophobe, or if your company requires special security settings, call your help desk.Jeremy Caplan
often hyphenated when used before another noun
help-desk questions
Pleas to reset forgotten passwords account for half of help-desk calls to Web sites, says RSA Security.Victoria Murphy Barret

Examples of help desk in a Sentence

Recent Examples on the Web For example, a hacker might call a company’s help desk, pretending to be an employee, and ask to reset their two-factor authentication. Nick Rockel, Fortune, 5 Apr. 2024 The employee said the help desk is well-meaning and sometimes helpful, but often the fixes don’t work, and new tickets have to be submitted. Ian Max Stevenson, Idaho Statesman, 9 Feb. 2024 These roles range from construction managers to sales supervisors to web developers and IT help desks. Eleanor Pringle, Fortune, 14 Feb. 2024 The criminals have help desks, software to manage call volumes and specialists who generate leads, according to Amy Hogan-Burney, a former FBI attorney who is Microsoft’s general manager for cybersecurity policy and protection. Michael Laris, Washington Post, 14 Dec. 2023 Consider a seemingly harmless request from the CEO to the help desk asking for admin rights to install an application. Ilia Sotnikov, Forbes, 11 Dec. 2023 After nearly two years, Lewis left to work at an IT help desk. Forbes, 13 Nov. 2023 The researchers continued: Octo Tempest commonly launches social engineering attacks targeting technical administrators, such as support and help desk personnel, who have permissions that could enable the threat actor to gain initial access to accounts. Dan Goodin, Ars Technica, 27 Oct. 2023 The growing focus on DEX success empowers users to act and self-solve their own problems without a need to contact the help desk, resulting in fewer support tickets. Khadim Batti, Forbes, 13 Nov. 2023

These examples are programmatically compiled from various online sources to illustrate current usage of the word 'help desk.' Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. Send us feedback about these examples.

Word History

First Known Use

1980, in the meaning defined above

Time Traveler
The first known use of help desk was in 1980

Dictionary Entries Near help desk

Cite this Entry

“Help desk.” Merriam-Webster.com Dictionary, Merriam-Webster, https://www.merriam-webster.com/dictionary/help%20desk. Accessed 30 May. 2024.

Kids Definition

help desk

noun
: a department or person that provides help or information usually for electronic or computer problems
Last Updated: - Updated example sentences
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