customer service

noun

1

a

: support with products or services provided by a business to its customers

The company has won accolades for its customer service.

The commissioner has touted several improvements in customer service, including reducing the time it takes for agents to answer the national 800 number, shortening the wait times in field offices and reducing the initial disability claims backlog.

—Tami Luhby

b

: the aspect of business that involves providing support to customers

Artificial intelligence is becoming an increasingly common part of how customer service works …

—Ingrid Lunden

2

a

: the department of a business that provides support to customers

The company has openings in customer service.

also : its staff or location

Whether you're dealing with a classic case of buyer's remorse or have questions about deals, damage to packages, or your … membership, it's good to know that you can actually speak to customer service.

—Christina Buff

… make sure to download the app. … This can save you hours waiting in theme park-sized lines at customer service.

—Erin Bendig

b

: the profession of providing business support to customers

What this means for job seekers is that … the city has become an ideal launchpad for those seeking long-term career growth in customer service, technology and related industries.

—MarketersMedia News Hub

Examples of customer service in a Sentence

Recent Examples on the Web

Cisco anticipates that by 2028, agentic AI will be responsible for a staggering 68 percent of all customer service and support interactions for companies. —Bill Connolly, Rolling Stone, 29 Apr. 2026

Add customer service history, and the situation changes. —Kurt Knutsson, FOXNews.com, 29 Apr. 2026

Owners can contact customer service at 1-800-853-1403. —Michelle Del Rey, USA Today, 29 Apr. 2026

Recruiters will be looking for workers in healthcare, customer service, sales, construction and IT. —Michael Butler, Miami Herald, 28 Apr. 2026

That is why the Greater Orlando Aviation Authority (GOAA) is embracing a plan that focuses on enhancing customer service while addressing critical infrastructure needs. —Lance Lyttle, The Orlando Sentinel, 26 Apr. 2026

Melody serves as an interactive greeter, demonstrating how proprietary conversational AI can transform static customer service points into meaningful, human-like engagements. —Mrigakshi Dixit, Interesting Engineering, 24 Apr. 2026

Vine also advertises free customer service from actual humans for installation issues. —K. Thor Jensen, PC Magazine, 24 Apr. 2026

Walmart has committed nearly $1 billion in skills training through 2026 and has already put more than 1 million associates through VR simulations of customer service scenarios—an investment that signals how much employers can no longer take baseline service behaviors for granted. —Nick Lichtenberg, Fortune, 23 Apr. 2026

Word History

First Known Use

1922, in the meaning defined at sense 1a