customer service

noun

1

a

: support with products or services provided by a business to its customers

The company has won accolades for its customer service.

The commissioner has touted several improvements in customer service, including reducing the time it takes for agents to answer the national 800 number, shortening the wait times in field offices and reducing the initial disability claims backlog.

—Tami Luhby

b

: the aspect of business that involves providing support to customers

Artificial intelligence is becoming an increasingly common part of how customer service works …

—Ingrid Lunden

2

a

: the department of a business that provides support to customers

The company has openings in customer service.

also : its staff or location

Whether you're dealing with a classic case of buyer's remorse or have questions about deals, damage to packages, or your … membership, it's good to know that you can actually speak to customer service.

—Christina Buff

… make sure to download the app. … This can save you hours waiting in theme park-sized lines at customer service.

—Erin Bendig

b

: the profession of providing business support to customers

What this means for job seekers is that … the city has become an ideal launchpad for those seeking long-term career growth in customer service, technology and related industries.

—MarketersMedia News Hub

Examples of customer service in a Sentence

Recent Examples on the Web

How should organizations evaluate whether a four-day workweek will work for their specific business model without harming performance, customer service, or employee burnout? — Johnny C. Taylor Jr, USA Today, 30 June 2026

As organizations race to integrate AI into everything from customer service to cybersecurity, employers are competing for professionals with the technical expertise to build, deploy and improve intelligent systems. — Bryan Robinson, Forbes.com, 29 June 2026

State agencies, including the Department of Motor Vehicles, are also using AI to reduce wait times and improve customer service. — Queenie Wong, Los Angeles Times, 29 June 2026

When front-line customer service fails, the next step is to appeal to the executives. — Christopher Elliott, Mercury News, 29 June 2026

New jobs are expected, including management, service, sales and customer service positions. — Cecilio Padilla, CBS News, 29 June 2026

After speaking with the gate agent, Henson decided to wait for the next flight and called Southwest customer service. — Sofia Williams, Sacbee.com, 28 June 2026

Fake pages can now have polished copy, realistic customer service language and smooth checkout prompts. — Kurt Knutsson, FOXNews.com, 26 June 2026

Word History

First Known Use

1922, in the meaning defined at sense 1a

Rhymes for customer service

• disservice
• preservice
• interservice
• nervous
• nervus