“the run around”

The following 2 entries include the term the run around.

get the runaround

phrase

: to not be given the information or help that one needs because someone will not answer one's questions or deal with one's problem directly

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give (someone) the runaround

phrase

: to fail to give (someone) information or help that he or she needs by not answering questions or by not dealing with the problem directly

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