pain point

noun

plural pain points

: a persistent or recurring problem (as with a product or service) that frequently inconveniences or annoys customers

When you're in an established market, you have an established customer; their needs and pain points are clearly laid out on your competitors' review sites.—

Billy Polson

Customer service, which has been a pain point of bigger banks for years, is also improving in that it's getting faster and requires little from you.—

Chris Welch

broadly : something that is a recurring source of trouble, annoyance, or distress

Meanwhile, ironing is a pain point with her boyfriend because she loves the look of a crisply pressed men's shirt. "He never irons his shirts and it drives me crazy," she [Elyse Moody] says. —

Jura Konicus

Examples of pain point in a Sentence

Recent Examples on the Web Digital fundraising platforms have also introduced more transparency and engagement, which are major pain points for traditional fundraising methods. —

Tyler Shepherd, USA TODAY, 10 Apr. 2024 After a rather extraneous earthquake conversation, I was informed that a major pain point for earthquake survivors is being able to get in and out of their rooms. —

Meredith Woerner, Variety, 5 Apr. 2024 This involves fostering open communication channels where both parties can share insights, identify pain points and co-create value. —

John Jarosz, Forbes, 29 Mar. 2024 This not only cultivates a diverse pool of ideas but also allows companies to identify and remedy pain points proactively. —

Nick Kasmik, The Enquirer, 23 Feb. 2024 Tax time can be a pain point for many of us, especially small business owners. —

Jasmine Browley, Essence, 2 Apr. 2024 Analyzing customer sentiment allows for identifying areas for product enhancement and addressing common pain points. • Identifying Customer Service Issues: Businesses can identify and prioritize customer service issues based on their impact on sentiment. —

Laura Kegley, Forbes, 28 Mar. 2024 A lot of it was based on secondary research, understanding the pain points of what these individuals are going through, with the focus being on people with paralysis. —

Emily Mullin, WIRED, 28 Mar. 2024 But the app could also address a pain point that impacts many streaming subscribers: Live sports have become harder to follow. —

Scharon Harding, Ars Technica, 7 Feb. 2024

These examples are programmatically compiled from various online sources to illustrate current usage of the word 'pain point.' Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. Send us feedback about these examples.