pain point

plural pain points

Definition of pain point

: a persistent or recurring problem (as with a product or service) that frequently inconveniences or annoys customers When you're in an established market, you have an established customer; their needs and pain points are clearly laid out on your competitors' review sites.— Billy Polson Customer service, which has been a pain point of bigger banks for years, is also improving in that it's getting faster and requires little from you.— Chris Welch broadly : something that is a recurring source of trouble, annoyance, or distress Meanwhile, ironing is a pain point with her boyfriend because she loves the look of a crisply pressed men's shirt. "He never irons his shirts and it drives me crazy," she [Elyse Moody] says. — Jura Konicus

First Known Use of pain point

1986, in the meaning defined above

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The first known use of pain point was in 1986

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Cite this Entry

“Pain point.” Dictionary, Merriam-Webster, Accessed 23 Oct. 2020.

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