pain point

noun

plural pain points
: a persistent or recurring problem (as with a product or service) that frequently inconveniences or annoys customers
When you're in an established market, you have an established customer; their needs and pain points are clearly laid out on your competitors' review sites.Billy Polson
Customer service, which has been a pain point of bigger banks for years, is also improving in that it's getting faster and requires little from you.Chris Welch
broadly : something that is a recurring source of trouble, annoyance, or distress
Meanwhile, ironing is a pain point with her boyfriend because she loves the look of a crisply pressed men's shirt. "He never irons his shirts and it drives me crazy," she [Elyse Moody] says. Jura Konicus

Word History

First Known Use

1986, in the meaning defined above

Time Traveler
The first known use of pain point was in 1986

Dictionary Entries Near pain point

Cite this Entry

“Pain point.” Merriam-Webster.com Dictionary, Merriam-Webster, https://www.merriam-webster.com/dictionary/pain%20point. Accessed 28 Jan. 2023.

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