pain point

noun

plural pain points

: a persistent or recurring problem (as with a product or service) that frequently inconveniences or annoys customers

When you're in an established market, you have an established customer; their needs and pain points are clearly laid out on your competitors' review sites.—

Billy Polson

Customer service, which has been a pain point of bigger banks for years, is also improving in that it's getting faster and requires little from you.—

Chris Welch

broadly : something that is a recurring source of trouble, annoyance, or distress

Meanwhile, ironing is a pain point with her boyfriend because she loves the look of a crisply pressed men's shirt. "He never irons his shirts and it drives me crazy," she [Elyse Moody] says. —

Jura Konicus

Examples of pain point in a Sentence

Recent Examples on the Web Tax time can be a pain point for many of us, especially small business owners. —

Jasmine Browley, Essence, 2 Apr. 2024 Analyzing customer sentiment allows for identifying areas for product enhancement and addressing common pain points. • Identifying Customer Service Issues: Businesses can identify and prioritize customer service issues based on their impact on sentiment. —

Laura Kegley, Forbes, 28 Mar. 2024 A lot of it was based on secondary research, understanding the pain points of what these individuals are going through, with the focus being on people with paralysis. —

Emily Mullin, WIRED, 28 Mar. 2024 But the app could also address a pain point that impacts many streaming subscribers: Live sports have become harder to follow. —

Scharon Harding, Ars Technica, 7 Feb. 2024 Dive deep into your community’s values, lingo and pain points. —

Rolling Stone Culture Council, Rolling Stone, 2 Feb. 2024 Yet, the biggest tech pain points for retailers and brands are systems that do not talk to each other, apps that don’t present a holistic view and solutions that aren’t based on real-time needs. —

Jay Hakami, Forbes, 1 Mar. 2024 Molly specifically designed the program to address the 12 pain points all employees face throughout their careers and lives. —

Jon Stojan, USA TODAY, 31 Jan. 2024 Childcare is a significant pain point, and Fliss recommends comparing options ahead of time. —

Beth Ann Mayer, Parents, 29 Feb. 2024

These examples are programmatically compiled from various online sources to illustrate current usage of the word 'pain point.' Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. Send us feedback about these examples.