Frequently Asked Questions



General Questions

Q: How much do subscriptions cost?

A: Merriam-Webster Unabridged offers two subscription plans (amounts are in US dollars):


Q: Which credit cards can be used for payment?

A: VISA, MasterCard, American Express, and Discover cards are accepted forms of payment.


Q: How safe is it to give credit card information on this site?

A: Merriam-Webster Unabridged is committed to safeguarding the personal and financial information shared with us during the subscription process and the use of the site. We employ a number of technologies to ensure that credit card information is appropriately safeguarded and that the subscription process for the site meets the highest security standards currently available on the Internet. All transactions are secured by Entrust and Verisign (two of the Web's foremost security authorities), and their innovative verifications, privacy, and security management systems ensure trustworthy online transactions. We feel that credit card purchases of Merriam-Webster Unabridged subscriptions are extremely safe.


Q: How do I subscribe?

A: To begin the subscription process, go to the Subscription Page. You will be asked to fill out an online form that will provide us with the information required to process your subscription request. On the first subscription screen, you will be asked to fill in contact information for the subscriber and the cardholder. (NOTE: If the two are the same, you can simply check a box on the form so you do not have to type in the information twice.) You will be given a chance to indicate whether you would like to receive e-mail updates about the site and/or its affiliates. In addition, you will be asked to select a User Name and Password, which you'll use each time you log in to the site.

After you have completely filled out the first subscription page, you will click the Proceed to Checkout button, and the information you have provided will be sent to our secure subscription server. You will be taken to the Subscription Checkout form. On that page, enter your credit card type, number, and expiration date. Then click the Submit Subscription button to submit and finalize your subscription.


Q: How will I know if my subscription has been processed correctly?

A: After you have clicked Submit Subscription, you will immediately see an online confirmation in your browser. It will list your contact information, the term and price of your subscription, and your ordering information. In addition, you will receive an e-mail confirmation that your subscription has been processed.


Q: How soon can I start using the site after I subscribe?

A: You can start using the site immediately. Simply open your browser, go to the page http://unabridged.merriam-webster.com/, fill in your user name and password, and start exploring!


Q: Can I modify my personal information after I subscribe?

A: Yes. You can revise your contact or payment information, change your e-mail preferences, or pick a new user name and password at any time by clicking on the My Account links on the site.


User Names and Passwords

Q: What are the requirements for user names?

A: Your user name (also called your user ID) for Merriam-Webster Unabridged is always a current e-mail address. If you have more than one e-mail address, you can use whichever one you prefer, but you must use your full address (i.e., an e-mail address in this form: wordorname@somedomain.com).


Q: What are the requirements for passwords?

A: You can select any password that is easy for you to remember, but it must contain from 6 to 20 characters. You may use letters and/or numbers in your password, but you should not use punctuation or characters with accents or other diacritics.

For maximum security, we recommend that you choose a password that includes both letters and numbers and that you avoid using real words or names as passwords.


Q: What if I forget my user name or password?

A: If you have forgotten your password, go to the My Account log-in page and click the Retrieve Lost Password link. If you have forgotten your user name, please visit our Contact Us page for assistance.

NOTE: You can bypass having to type in your user name and password at each visit by checking the "save log-in information" box when you log-in.


Logging In and Out of the Site

Q: How do I log in to the site?

A: Open your browser and go to the page http://unabridged.merriam-webster.com/. If you are not already logged in, the site will prompt you for your user name and password. Type in your entire e-mail address for your user name and the password you chose when you subscribed. Remember that your user name and password are case sensitive, so you must enter them exactly as you did when you subscribed.

To skip the log-in page on future visits, check the "save log-in information" box. This will set a cookie in your browser that will "remember" your log-in information so you don't have to type it in each visit.

If you cannot get to the log-in page, please visit our Contact Us page for assistance. Please provide us with your system information (operating system and browser) and a description of the problem.


Q: How do I log out of the site?

A: Once you log in to Merriam-Webster Unabridged, you should remain logged in until you close your browser. If you wish to remove the log-in information stored in a cookie from your computer, use the log-out link found at the bottom of the home page and other pages throughout the site.


14-Day FREE Preview

Q: Are there limits on my use of the site during the 14-day free preview?

A: No. All of the excellent language resources and entertaining games and articles will be available to you during your preview period.


Q: Will I automatically be signed up as a subscriber at the end of 14-day free preview?

A: Yes. For your convenience, you will automatically be signed up for a one-year subscription at the end of your free preview period, unless you cancel within the first 14 days (during the free preview period).


Q: What if I want to cancel after the preview period?

A: Simply cancel within the first 14 days (during the free preview period) and you will owe nothing. Cancellation instructions appear below.


Subscriptions for Institutions

Q: How do educational institutions, businesses, and other organizations subscribe?

A: Site license subscriptions are available for multi-user organizations, including colleges and universities, libraries, primary through secondary schools, and corporations. Pricing varies by size of organization. If you are interested in obtaining a multi-user license for your institution or organization, visit the Request for Site License Information page and fill out the form there to request more information.


Q: My company will pay for a subscription, but needs an invoice. Is that possible?

A: A Merriam-Webster account representative can work with you to determine the most appropriate way to handle payment for your institution or group. You can request that an account representative contact you by completing and submitting a Request for Site License Information.


Customer Service Questions

Q: What is the "My Account" page and how do I use it?

A: After you have subscribed, you can access the My Account page at any time by clicking on the My Account link in the drop-down menu at the top of every page of the site or the My Account link at the bottom of each page. The My Account page is a password-protected area that gives you access to all of your account-specific information at any time, and it allows you to revise contact or payment information, change your e-mail preferences, or pick a new user name and password. You can also use the My Account section to cancel your subscription.

To log in to the My Account page, use the same user name and password you use to log in to the Merriam-Webster Unabridged site.


Q: How do I renew my subscription?

A: For your convenience, subscriptions are automatically renewed unless a cancellation is requested.


Q: How do I cancel my subscription?

A: You can cancel your subscription by logging in to the My Account page and selecting the Cancel My Subscription option or by using the form via our Contact Us page.


Q: What is Merriam-Webster's Privacy Policy?

A: We encourage you to review Merriam-Webster's Privacy Policy.


Q: What are the Terms of Use for Merriam-Webster Unabridged?

A: We encourage you to review Merriam-Webster's Terms of Use.


Technical Support

If you are experiencing technical difficulties when you attempt to subscribe to Merriam-Webster Unabridged, or if you have questions about subscribing that are not answered here, please visit our Contact Us page.

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