Help

FAQ: Merriam-Webster iPhone and iPad Apps

App Store Purchases

I have a question about or problem with my App Store purchase. What should I do?

For questions and problems relating to purchases made in Apple's App store, kindly contact Apple directly. Instructions for doing this can be found here.

Audio Pronunciations and Voice Search

Why can't I hear the audio pronunciations?

Please ensure that your device is not muted. Your ringer/mute switch on the side of your device should be set so that you do not see a red/orange indicator beside it. If there is a red/orange indicator showing, please move the switch to the opposite (unmuted) position.

Also, please check to make sure that you are connected to the Internet. Though the app allows you to look up words independently of a network connection, a network connection is required for access to our audio pronunciation, voice search, and Word of the Day features.

Note for iPad users: If you have your side switch set to lock rotation instead of to mute your device, you can instead change your mute setting by double-clicking the Home button to open the multitasking bar, then sliding the bar from left to right with your finger. A mute button with a speaker icon should appear at the far left end of the bar. If this button shows a diagonal line through the speaker icon, tap it once to unmute your iPad.

My app's voice search feature doesn't work properly. What should I do?

Please check to make sure that you are connected to the Internet. Though the app allows you to look up words independently of a network connection, a network connection is required for access to our audio pronunciation, voice search, and Word of the Day features.

Also, please ensure that you are using the voice search in a quiet environment. Loud background noise can sometimes interfere with the proper operation of the voice search feature.

Favorites and Recent

How do I add a dictionary entry to my Favorites list?

Tapping on the star icon next to a headword will save the entry to your Favorites list. The star will turn yellow to indicate that you've saved the word. To later remove the entry from the list, just tap on the star again.

How do I view my Favorites list?

To view your Favorites list, tap on the Favorites button at the bottom of the screen.

How can I sort my Favorites list alphabetically?

This feature is not currently available, but you can suggest it by contacting us via the Feedback link in your app. (Feature suggestions may not receive a response. However, we do review and value your feedback.)

How can I transfer my Favorites and Recent lists from the free app to the premium app?

This feature is not currently available, but you can suggest it by contacting us via the Feedback link in your app. (Feature suggestions may not receive a response. However, we do review and value your feedback.)

Premium Apps

How are your premium Merriam-Webster Dictionary apps different from your free Merriam-Webster Dictionary apps?

Our premium iPhone and iPad apps have no ads. They also include over 1,000 graphical illustrations and over 20,000 additional entries covering people, places, and foreign terms.

Why am I still seeing ads after purchasing your premium app?

Our premium app and our free app install separately on your device. The premium app does not replace the free app. Therefore, you may have two Merriam-Webster Dictionary apps on your device.

If you are still seeing ads after purchasing the premium version, please ensure that you are opening the premium app and not the free app.

Where can I find the pictures in your premium apps?

If an entry includes a picture, you can view it as follows:

iPhone app: Tap on the picture icon at the top of the entry.

iPad app: Scroll down through the entry. The picture should appear at the end of the entry.

Miscellaneous Technical Issues

My app crashes or freezes. What should I do?

Please follow Apple's advice for troubleshooting app problems.

Miscellaneous Suggestions

How can I contact Merriam-Webster to make a suggestion about your apps?

Please feel free to contact us via the Feedback link in your app. (App suggestions may not receive a response. However, we do review and value your feedback.)

Word of the Day

Why isn't the Word of the Day updating daily?

Please check to make sure that you are connected to the Internet. Though the app allows you to look up words independently of a network connection, a network connection is required for access to our audio pronunciation, voice search, and Word of the Day features.

Also, please note that while the Word of the Day article itself updates daily, the Word of the Day button in the app (which looks like a small calendar) does not change.

Scrolling Index (iPad apps only)

I don't see the vertical scrolling index. Where is it?

The vertical scrolling index is visible only when the iPad is oriented horizontally (landscape view).

Synonyms/Thesaurus

Where can I find synonyms and antonyms?/Where is the integrated thesaurus?

With our integrated thesaurus feature, you don't have to check a separate thesaurus for synonyms and antonyms! Any available lists of synonyms and antonyms will appear right at the end of a word's dictionary entry.

Please note that not all words have synonyms or antonyms. Therefore, not all dictionary entries will include synonym and antonym lists.

Words and Dictionaries

Please refer to our Frequently Asked Questions About Words and Dictionaries page.

Paragon Software Apps

For information about and assistance with Merriam-Webster mobile apps from Paragon Software, please visit:

www.mobile-webster.com

My question isn't answered here.

If you have a support question that is not answered above, please contact Merriam-Webster via the "Feedback" link in your app. Please include your device's model name (for example, "iPhone 4") and iOS version number (found under Settings > General > About > Version).